This page covers app settings, account security, personal information and deactivating your account.
App Settings
Calendar Settings
Control when clients can book sessions with you.
To configure your calendar:
Go to Settings > App Settings > Calendar Settings
Set your working hours (start and end times)
Select your working days
Save.
Calendar Visibility
Calendar visibility controls whether clients can see your available time slots and request sessions.
On: clients see your available slots and can request sessions
Off: clients can only view and cancel existing sessions.
Sound and Display
Sound effects: toggle on or off for app feedback and notification sounds
Dark/Light mode: choose your preferred interface theme.
Localisation
To set your regional preferences:
Go to Settings > App Settings > Localization
Select your country (United States only at launch)
Choose your mass units (kilograms or pounds)
Choose your distance units (kilometres or miles).
Account Settings
Updating Your Email
To change your email address:
Go to Settings > Account Settings
Tap your email address
Enter your new email
Verify the new address via the link sent to your inbox.
Updating Your Phone Number
To change your phone number:
Go to Settings > Account Settings
Tap your phone number
Enter your new number
Verify via SMS code.
Changing Your Password
To update your password:
Go to Settings > Account Settings
Tap Change Password
Enter your current password
Enter and confirm your new password
Save.
Your new password must meet the same requirements as during registration: at least 8 characters with an uppercase letter, lowercase letter, number and special character.
Personal Information
To update your personal details:
Go to Settings > Personal Information
Edit your first name, last name, gender or date of birth
Save.
Your training address is also managed here (see Getting Started for setup instructions).
Help and Support
To get help or report an issue:
Go to Settings > Help and Support
Choose from: Bug Report, Account Issue or Help / Support / Other
The app opens an email to the support team.
You can also tap PT Organizer Help Center to open the help pages on the website.
Deactivating Your Account
If you need to take a break, you can deactivate your account. You must unmatch with all clients before deactivating.
To deactivate your account:
Go to Settings
Scroll to the bottom and tap Deactivate Account
Read the confirmation message
Type CONFIRM in the text box
Check your email and confirm deactivation.
Your account is deactivated and you are logged out. You can reactivate at any time by simply logging back in.